Shipping Policy

Free Shipping

  • Free shipping is available within Canada on orders containing 3 or more eligible items.
  • Oversized items and selected sale items are excluded from this promotion.
  • Products that do not qualify for free shipping will be clearly indicated on their product page.

Order Processing

  • Due to our small team, parcels are normally picked up by our shipping carrier every Monday.
  • Processing schedules may be adjusted during statutory holidays or other unforeseen circumstances.

Delivery Times

  • We do not guarantee delivery by a specific date.
  • Processing and shipping times may be longer during new releases, pre-orders, restocks, promotional events, and holiday seasons.
  • If you need your order before a specific date (such as a concert, birthday, or gift), please call us during business hours before placing your order to confirm whether we can accommodate your request.
  • Please do not email us regarding urgent shipping requests, as email responses may not be immediate.

Order Packing & Claims

  • Every order is video recorded during the packing process for quality assurance.
  • If your order arrives damaged or with missing items, an unedited unboxing video is required when submitting a claim.
  • Claims submitted without an unedited unboxing video will not be accepted.

Order Changes

  • Orders cannot be combined once they have been placed.
  • Shipping addresses cannot be changed after an order has been shipped.

Carrier Delays

  • Once your parcel has been handed over to the shipping carrier, delays caused by the carrier, weather, customs, or other circumstances beyond our control are not the responsibility of KRM Multimedia.

Incorrect Shipping Address

  • Customers are responsible for providing a complete and accurate shipping address.
  • Additional shipping charges may apply if a parcel is returned due to an incorrect or incomplete address.

Business Days

  • Business days are Monday through Friday, excluding weekends and statutory holidays.

Shipping to the United States

  • Shipping to the United States is temporarily unavailable due to the current Canada–U.S. tariff situation.
  • Customers in the United States are welcome to place orders online and select In-Store Pickup.


Delivery Times

  • We cannot guarantee delivery by a specific date.
  • Processing and shipping times may be longer during:
    • New releases
    • Pre-order items
    • Restocks
    • Holiday seasons
    • Promotional events
  • If you need your order before a specific date (such as a concert, birthday, or gift), please call us during business hours before placing your order to confirm whether we can accommodate your request.
  • Please do not email us regarding urgent shipping requests, as email responses may not be immediate.

    • Order Packing & Claims

    • Every order is video recorded during the packing process for quality assurance.
    • If your order arrives damaged or with missing items, an unedited unboxing video is required when submitting a claim.
    • Claims submitted without an unedited unboxing video will not be accepted.

Carrier Delays

  • Once your order has been handed over to the shipping carrier, delivery delays caused by the carrier, weather, customs, or other circumstances beyond our control are not the responsibility of KRM Multimedia.

Incorrect Shipping Address

  • Customers are responsible for providing the correct shipping address.
  • Additional shipping charges may apply if a parcel is returned due to an incorrect or incomplete address.

Refused or Unclaimed Packages

  • Orders returned to us because they were refused or left unclaimed may be subject to additional shipping charges before being re-shipped.

Business Days

  • Business days are Monday to Friday and exclude weekends and statutory holidays.